Room numbers are assigned or chosen at the time of booking. However, we reserve the right to reassign you to a room in either the same class or upgraded. In order to have your own room choice, always book directly!
ALL GUESTS MUST BE OVER 18 YEARS OLD
We are an adults-only property.
ALL ROOMS ARE DOUBLE OCCUPANCY ONLY
We do not offer roll-away or other forms of additional beds.
We are pleased to provide our guests with contactless express checkins. To that end, a brief pre-arrival phone call conversation is required of all guests in the week prior to your scheduled stay.. When booking, please be sure to provide the phone number for a device that you will be traveling with and that receives text messages. More information regarding arranging this call will be provided in an email one week before you arrive.
Check-in begins at 3pm. Because of extra sanitation and disinfecting procedures we are taking due to Covid-19, early check-ins and late check-outs are not possible.
Check out is 11am.
For bookings made with our Rest Easy Rate, final payment for the balance of your booking will occur as part of your pre-arrival phone conversation. We accept payment by Visa, Mastercard, AmEx, Discover (we will also accept cash, please discuss this option during your call).
If you made your booking through AirB&B, taxes on your booking still need to be paid by credit card directly to us during your pre-arrival call.
Please note that if you have booked through a 3rd party such as booking.com, expedia, hotels.com, etc., you must cancel through them also.
As a small business, every cancellation affects us significantly. We offer two rate choices, each have their own cancellation policy:
Best Available Rate
Pay for your stay in advance and enjoy our lowest rates available. The entire amount of room and tax will be charged to your credit card at the time of booking. These special prices require the non-refundable full prepayment of your stay. This rate is non-refundable for any reason after booking, but can be moved to other dates within one year of the original booking arrival date (subject to availability, no refunds or discounts if your booking is moved to lower priced dates, and higher rate price differentials must be paid for at the time you change your booking). Notification is required at least 48 hours before your scheduled day of arrival. If you have to change your reservation within 48 of your scheduled day of arrival, or if you are a no-show, no change of dates is allowed, and you will forfeit your payment.
Rest Easy Rate
Need flexibility? Bookings made under the refundable Rest Easy Rate require only a 50% deposit at the time of booking, which is fully refundable up to 48 hours prior to scheduled day of arrival. (please note: a fee equal to 10% of the deposit will be deducted from your refund for credit card and processing fees regardless of cancellation reason). Cancellations occurring within 48 hours of your scheduled arrival can be moved to other dates within one year of the booking arrival date, but are not refundable. All cancellations must be made in writing to email@example.com.
No refunds are given due to medical or family emergencies, bad weather, missed or canceled flights or ferry, change of plans, force of nature, etc. There are no refunds for early departure. We recommend you purchase trip/travel insurance. That's worth saying again - we recommend you purchase trip/travel insurance.
Please note that "OTA Rate" 3rd party bookings, such as those made through Booking.com, Expedia, Hotels.com, etc., are non-refundable..
There is an additional 14.45% tax added to the room price. All rates are based on double occupancy (additional guests are not permitted).
We do not accept pets.
Please use the specially marked dark washcloth and/or the disposable makeup removers that are provided as an amenity for your stay. We have found that we are unable to remove makeup from our quality white bath linens. There will be a $25 charge for each linen used to remove makeup. If you need additional makeup removers, please don't hesitate to ask.
For the comfort and safety of all our guests, smoking of any kind is not permitted in any area at this time.
Guests who smoke in guestrooms will be asked to find other accommodations and be assessed a $250 cleaning fee.
Candles or any open flame are prohibited. Any damage done will be assessed and charged to the guest.
For the benefit of guests and our neighbors, please keep noise to a minimum between 8pm and 8am.
Any additional cleaning beyond normal housekeeping (such as but not limited to wine, make-up, blood, personal lubricant stains) will be billed a minimum charge of $75.00 plus any additional costs as necessary.
We take our guest's safety and comfort very seriously, and therefore when a key is lost we take the precaution of re-keying the lock on the room. A $75 lost key charge will be charged.
For the safety of our guests, we use security cameras in high-traffic common areas.
Each guest is responsible for any invited personal guest visiting the property. This includes but not limited to any damages or destruction created by such invited guests. Please use the utmost discretion when inviting visits from unregistered guests. All unregistered guests are subject to Inn at 7 Central approval if deemed necessary, and we reserve the right to deny entrance for the safety, welfare, and enjoyment of other guests.
TRAVEL AGENCIES/BOOKING COMPANIES/TOUR OPERATORS
We do not pay commissions to travel agents, and generally decline requests for bookings through entities other than directly with the individual who will be staying with us. This is not a chain hotel - this is our home.
OTHER THINGS TO KNOW
Charm Provincetown reserves the right to refuse service to anyone. We will not be responsible for accidents or injury to guests or for loss of money, jewelry or valuables of any kind. It is your responsibility to secure your valuables at all times. We recommend having a locking suitcase or briefcase for these items.
Parking is included only with specific rooms, please see the room descriptions for details. We are not able to accommodate additional cars of people visiting you while you stay with us. Our parking spaces are large enough for mid-sized vehicles or smaller. Trucks and other large vehicles cannot be accommodated, and you will need to find alternate parking in a town lot.
Parking is at your own risk. We cannot be held responsible for damages to your vehicle while parked at Charm, and vehicle owners are liable for any damage done by their vehicle.